Jewelry is meant to be worn and loved — and sometimes, that means it needs a little care along the way. Below you’ll find information on how we handle wear and repair services. Please fill out the form so we can assess your piece and guide you through the next steps.
Product Repair
FINE JEWELRY (14K/18K/22K/PLATINUM)
- We offer a Limited Lifetime Warranty on all our engagement and wedding rings. Head to our Trust Page for more info.
- Repair is possible on Bohemi fine jewelry, however, we will need to assess the damage and repair fees may apply.
- If the product is from one of the Designers we carry, each designer generally has their own repair policy, please reach out to us so we can best point you in the correct direction.
- Bohemi jewelry altered, repaired or resized at another jeweler will void any warranty. That is true for most jewelers, so please reach out to us before going to another jeweler.
- For fine jewelry, some chain breaks can be repaired easily. However, soldered or very delicate chains often require more extensive work—and in some cases, may not be repairable.
- Earring matches are dependant on whether we can get or make the match. If we cannot, then you are welcome to turn in the piece for scrap metal credit towards a new piece. We can also get creative and make a necklace or do an asymmetrical earring pair. All is not lost!
- For all repair inquiries please fill out the form below. We will respond within 3 business days.
BRIDGE JEWELRY (SILVER/BRONZE/GOLD FILL)
- For earring matches, we can generally make a new one, or reach out to the designer and get a match. We will need the remaining earring so we can get a perfect match.
- For chain breaks-we can fix most chain breaks, please pop-in to the store or fill out the form below.
- For sterling gemstone rings, if the stone is not a diamond, ruby or sapphire, we cannot resize the ring. If the ring is feeling too large at times (often in the winter) we recommend getting a stacking ring that is smaller and putting that on over top of the ring so the ring will not fall off. Everyone’s fingers fluctuate in size, stacking rings are an easy way to keep your rings safe without a permanent resizing.
- If you notice even a subtle change in your jewelry—such as a post feeling loose or a bezel beginning to catch—please contact us right away. Addressing small shifts early allows us to preserve the integrity of your piece and prevent minor wear from becoming costly repairs.
- For permanent jewelry please see our permanent jewelry FAQ's.
- For all repair inquiries please fill out the form below so we can assess the issue and let you know whether it can be fixed and if there is a cost.
Wear & Repair
PRODUCT CARE
- We recommend keeping your jewelry out of water, i.e swimming, showering & washing hands to ensure the longevity as well as the patina. However, if you don’t have a safe place (a catchall dish or travel case) to put your jewelry while you wash your hands, it’s better to expose your jewelry to water sometimes than to lose it.
- Sterling silver will turn black in hot tubs and hot sulphur springs. It can be polished back to bright with a cleaning cloth.
- Bronze and Sterling silver will tarnish over time. We recommend using a soft polishing cloth to bring it back to a shiny luster.
- If there is a patina on the piece do NOT use a polishing cloth, instead use soap and a soft tooth brush to clean off the dirt and grime.
- Chlorine can damage soft stones and metal (including gold). Also, rings can easily slip off fingers in water. Please try to take off your jewelry before swimming.
- Abrasive surfaces can scratch metal and stones. Take your rings off before digging in the garden or lifting weights.
- Hormone Replacement Therapy creams have been known to cause the alloys in gold to turn black. If you are noticing that your gold ring is turning your skin black make sure you are washing your hands thoroughly before putting your jewelry on.
- Keep out of extreme heat or cold, as both can damage stones.
- When traveling we recommend a jewelry case to keep your jewelry safe.
- Always wear ear backs with your earrings. We can often make a match to a lost earring, but it’s better to not lose it in the first place.
- The best way to clean jewelry with hard stones like diamonds and sapphires is to put it in a bowl with warm water and a few drops of mild dish soap - Dawn is great. Leave it overnight and gently clean with a soft toothbrush to remove dirt and grime. If your jewelry is a Bohemi piece, please bring it in anytime for complimentary cleanings.
- Bending can distort and break pieces, especially cuffs! Keep adjustments to a minimum.
- Limit jewelry exposure to lotions, perfumes, and chemicals. These can speed up tarnishing, and damage soft stones.
- We recommend taking your jewelry off before sleeping, especially earrings. Laying on the side of your pillow can distort ear posts and bend fragile pieces.
- Visit our blog to see jewelry cleaning tips and tricks.
