FAQs
APPOINTMENTS
How should I prepare for my appointment?
Bring any inspiration that speaks to you—this could be a Pinterest board, sketches, or even just a feeling. If you’re redesigning heirloom jewelry, please bring the piece(s) you’d like to reimagine. We’ll explore design ideas, discuss your partner’s style, review your budget, and walk through the timeline together. For permanent jewelry, simply arrive ready to choose your chain—we’ll size and weld it on the spot.
Can I reschedule or cancel my appointment?
Yes, life happens! For custom engagement and heirloom redesign we kindly ask that you give us at least 24 hours’ notice if you need to reschedule or cancel. This allows us to open your slot to another client and ensures our design team’s time is respected.
For permanent jewelry appointments, you must let us know at least 12 hours in advance if you need to cancel or reschedule. No-shows and cancellations made within 12 hours will be treated the same, and we will keep your deposit. You’re always welcome to reschedule—your deposit will simply be applied to your new appointment.
The fastest way to reach us is by phone or text, so we can adjust your booking right away and ensure you don’t lose your spot.
What if I’m running late?
If you’re running late, please call us as soon as possible at 720.636.2759. We’ll do our best to accommodate you, but depending on the day’s schedule, we may need to shorten your session or reschedule to give you the attention your project deserves.
Is there a fee to book?
Our custom design and permanent jewelry consultations are complimentary. Permanent jewelry requires a small deposit of $20, which is always applied toward your purchase.
Do you offer virtual consultations?
Yes! We offer virtual one-on-one appointments where you can meet with a designer from anywhere. These include the same personalized design journey—style guidance, gemstone sourcing, CAD renderings, and timeline clarity—without needing to step foot in the studio.
Is my information confidential?
Absolutely. Your personal details, design ideas, and budget conversations are always kept 100% confidential. We take your privacy seriously and treat your story with care, from the first consultation through final creation.
ENGAGEMENT RINGS
How is customizing in-stock rings different from custom rings?
Customizing an in-stock ring means starting with one of our existing designs and making small adjustments—like changing the metal, swapping the center stone, or resizing—to make it your own.
A custom ring, on the other hand, is fully bespoke. We design it from the ground up based on your story, inspiration, and style preferences. This process includes concept sketches, gemstone sourcing, CAD renderings, and final production—resulting in a one-of-a-kind piece made exclusively for you.
How long does it take to make a custom ring?
Our typical custom timeline is 6–8 weeks from your design consultation to completion. This includes time for sketches, CAD modeling, casting, stone setting, and polishing.
If your design requires special gemstone sourcing, engraving, or complex details, we’ll provide an updated timeline during your consultation so you know exactly what to expect.
Do you offer payment plans?
Yes! Most custom and made-to-order rings require a 50% deposit to begin production, with the balance due when your ring is finished—typically in 4–5 weeks.
We also offer Affirm financing at checkout, with options to Pay in 4 or choose monthly installments over 3–48 months.
You’re welcome to combine multiple payment methods—debit, credit, Affirm, or scrap metal credit—and we’ll structure your payments in the way that works best for you.
Visit our Financing Page for more info.
Are the rings suitable for daily wear?
Yes—our engagement rings are designed with durability and craftsmanship in mind. However, every ring’s long-term wearability depends on the metal, setting style, and gemstones you choose.
We’ll guide you toward designs and materials that align with your lifestyle. For example, bezel or low-profile settings are great for active wearers, while delicate pavé styles may require more mindful care.
Regular cleaning and annual prong checks (complimentary through our Limited Lifetime Manufacturer’s Warranty) will keep your ring secure and sparkling.
How do I find my ring size?
If you’re local, we recommend visiting our Boulder studio for a professional ring sizing—it’s the most accurate way to ensure a perfect fit.
If you’re shopping from afar, we can send a complimentary ring sizer or schedule a video consultation to walk you through sizing questions in real time. We consider sizing to be one of the most important aspects of creating the perfect engagement ring, and we want you to feel completely confident before your piece goes into production.
You can fill out a form at the bottom of our Engagement Page for a ring sizer.
Keep in mind that temperature, time of day, and even hydration can affect fit, so it’s best to measure when your hands are at a comfortable, neutral temperature.
Can you resize a ring?
We offer one complimentary ring resize on our wedding collection rings within the first six months of purchase. After that period, resizing services will incur a fee.
If you’re purchasing an in-stock engagement ring and need it resized before it ships, that resize counts as your complimentary adjustment.
If the ring is a surprise and you’re unsure of the size, we recommend purchasing it as is—then, once you’ve proposed and confirmed the correct size, you can send it back to us for your complimentary resize.
Can I reuse a family diamond in a new ring?
Absolutely. We love breathing new life into heirloom stones through modern settings. Our team will inspect your diamond to ensure it’s in good condition for resetting, then design a new piece that honors its history while reflecting your style.
We handle heirloom materials with the same care and precision as newly sourced stones—and will provide guidance on design compatibility, stone security, and potential refinishing if needed.
FINANCING
Who qualifies for Affirm financing?
Affirm financing is available to U.S. residents who are 18 years or older, have a valid U.S. mobile number and email, and meet Affirm’s approval requirements. Approval is based on Affirm’s internal review of your credit profile, purchase amount, and location. Unfortunately, Bohemi has no say in whether you qualify for Affirm so it’s best to check ahead of purchasing an engagement ring.
Does Affirm affect my credit score?
Checking if you prequalify will not impact your credit score. However, once you accept a financing plan, Affirm may perform a hard credit inquiry. Making your payments on time can positively impact your credit, while late or missed payments may hurt your score.
Can I use both scrap credit and Affirm?
Yes! You can apply your precious metal scrap credit toward your purchase, and then finance the remaining balance through Affirm. Scrap credit reduces the financed total, making your monthly payments more manageable.
How is my scrap credit calculated?
Scrap credit is determined by:
The type of metal (gold, silver, platinum)
The purity (e.g., 14k vs. 18k)
The live market price on the settlement date
Lots under $1,000 are valued in-house and credited within 3–10 business days. Larger lots are refined professionally (using XRF and Fire Assay) for precise valuation, with credit applied after the refiner’s results.
Visit our Scrap Metal Page for in depth information.
What happens if my scrap is worth more than expected?
If your metal tests higher in purity or weighs more than estimated, your credit will increase to reflect the true market value. We’ll always notify you with a detailed breakdown before applying the final credit.
Can I send in scrap with set gemstones?
Yes. Stones in prong settings that are easy to remove can be taken out in-house. For flush-set or glued stones, our refiner must dissolve the metal to recover them, which requires a $75 removal fee + $15 return shipping.
Valuable stones (like diamonds and sapphires) are returned automatically.
Sentimental stones should be flagged to us in advance so we can take extra care.
Soft stones (e.g., turquoise) may not survive the refining process and cannot be guaranteed.
When will I see my payments options?
For scrap credit, timing depends on the lot size:
Under $1,000: Credit is applied within 3–10 business days after we test and weigh your metals in-house.
Over $1,000: Credit is applied once our trusted refiner completes a full analysis—about 3 weeks (no stones) or 4 weeks (with stone removal).
In both cases, you’ll receive a detailed breakdown by email or phone before your store credit is finalized and applied toward your purchase.
METALS
What’s the most durable metal for engagement rings?
Platinum is the strongest, but 14k gold is also highly durable and ideal for everyday wear.
Can I mix metals in a bridal set?
Absolutely. Mixed metal bridal stacks are not only on-trend, they’re timeless in their own right.
Is white gold hypoallergenic?
White gold is alloyed with metals like nickel, so those with sensitivities should opt for platinum or higher-karat gold.
Is recycled gold lower quality?
Not at all. Recycled gold is chemically identical to newly mined gold, just more sustainable.
Can I reuse old metals in a new ring?
We offer gold recycling by refining your old gold and applying its value as a credit toward your new piece. Direct reuse isn’t possible, as unrefined gold can compromise the quality and durability of the final design.
PERMANENT JEWELRY
Is it painful?
Not at all. It’s a quick, painless process with just a flash of light.
Can I remove it?
Yes, use scissors or wire cutters to snip the jump ring. We can remove or re-weld it for you, too.
What about MRIs or surgery?
You’ll need to remove the piece beforehand. We offer free rewelding for our permanent jewelry customers, unless you are missing the chain.
What if it breaks?
Our permanent jewelry "weld" is guaranteed; we will always reweld it for free if our weld breaks.
Customer wear and tear, causing the chain to break, is not covered by our “weld” guarantee.
Can I wear it through airport security?
Yes—TSA-friendly!
Can I add a charm later?
Absolutely, we can add charms later if you decide that you can't live with out one!
Can I use my own chain or charm?
We can use your chain or your charm as long as the chain has links large enough to fit our smallest jump ring through. The charm needs to either have two holes for it to be a connector or one hole for it to hang like a charm and it also needs a hole large enough to fit our smallest jump ring through. If using your own charm or chain we do charge a weld fee to put it on.
Can you add a clasp if I don't want it permanent?
Yes, we offer lots of clasps styles for those that need to be able to take off their jewelry.
Can I gift permanent jewelry to someone?
Yes, we offer gift cards that are the perfect way to gift permanent jewelry. You can purchase those online or in the store.
ORDERING
Do you offer returns/exchanges?
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, please contact us first so we can see if we can rectify the situation. We’ll gladly accept returns or exchanges of an unworn item within 14 business days of purchase. Items should be in the original condition, and packaging. Unfortunately, we cannot accept returns on any items beyond the 14 days stated above.
Please see our Returns page for full details.
Can I change or cancel my order?
We pride ourselves on shipping orders very fast. If you need to change/cancel an in-stock order please contact us within 24 hours and we'll do our best to accommodate.
If it's a custom order, a made-to-order item or an engagement/wedding ring setting you have 48 hours to contact us about any changes before we proceed into production, at which point we can no longer change your order.
Is sales tax charged to my order?
Orders placed outside of Colorado (based on the billing ZIP code attached to your credit card) will not be charged sales tax. Because each state has its own tax laws, the easiest way to confirm is to add your item to the cart and begin checkout—once you’ve entered your shipping and billing information, any applicable taxes will be displayed.
We are located in Boulder, Colorado, and all orders shipped within the state will include local and state sales tax. If you select Pickup in Boulder, Boulder’s local sales tax will be applied to your order.
Can you rush an order?
For items that are in-stock just leave in the notes upon checkout when you need it by and we will do our absolute best to get it to you asap. If the shipping you purchased is not the best choice we'll email you with a better option.
For made-to-order items or custom pieces each product listing has the production timeline listed, if you need it sooner, please reach out to us, but rush fees may apply.
SHIPPING
Do you ship internationally?
Currently, we ship US domestic only. If you are interested in one of our products but are international please reach out to us and we will quote you a price for shipping. All import duties, taxes and tariffs are the responsibility of the buyer.
Which shipping carriers do you use?
For packages under $500 we use USPS & UPS with or without insurance. For packages $500-$1000 we use USPS and UPS with insurance. For packages over $1000 we use FEDEX 2 DAY with insurance, direct signature is required.
Do you gift pack the jewelry?
All jewelry arrives beautifully gift-packed. We do not include printed invoices in the package—your receipt will be emailed to you when you purchase. If you’re ordering multiple pieces, please let us know if you’d like each item individually wrapped; otherwise, we’ll combine packaging to reduce waste and keep your order eco-friendly.
Stone Catalog
Are these gemstones sold separately in addition to a ring setting?
Yes. All stones in our Stone Catalog are loose gemstones and priced individually. The setting is sold separately, allowing you to pair your chosen stone with the design that best tells your story.
Do you sell or ship loose stones?
No. We don’t sell or ship loose gemstones on their own. Every stone in our collection is hand-selected specifically for custom designs and engagement ring settings. This ensures each gem is showcased in a way that highlights its beauty and is protected for everyday wear.
Can you hold a selected gemstone until I’m ready to purchase a setting?
We’re unable to place gemstones on hold without payment. However, once you purchase your stone, we’re happy to securely store it at our studio until you’re ready to move forward with the setting. This way, your gem is reserved exclusively for you and ready when the design process begins.
Can any stone work with any setting?
Not every stone is compatible with every setting. In each stone listing, we note which settings are a perfect fit for that particular gem. If you fall in love with a stone and have your heart set on a different design, we can often modify the setting to accommodate it. In those cases, the project becomes a custom engagement ring, tailored specifically to your stone and vision.
What if I can’t find a stone for a custom engagement ring idea?
Add the content to aDon’t worry—we specialize in sourcing unique, one-of-a-kind gemstones. If you don’t see the right stone in our catalog, our team will tap into our trusted network of cutters and vendors (including our annual Tucson Gem Show partners) to find options that fit your vision, budget, and timeline. We’ll present curated choices until we land on the perfect gem for your design.ppear when the content is expanded
What if I change my mind? Can I exchange or return a stone I purchased?
Because our gemstones are one-of-a-kind and individually sourced, all stone purchases are final sale. You can exchange your stone for a different one within 48 hours of purchase. Once you select a stone and pair it with a setting, your project moves immediately into production so we can meet timelines and deliver your ring as quickly as possible.
Every CAD rendering and custom design drawing is created using the exact measurements of your stone—which means your gem becomes the foundation of your ring design. For this reason, it’s important to choose your stone thoughtfully.
If you’re unsure, we’re happy to help by sending additional videos of the stone in different lighting and on hands so you can feel confident before making your decision. And even if your vision evolves, your stone can always be reimagined into a custom engagement ring or another fine jewelry piece. You can exchange your stone for a different one within 48 hours of purchase.
Warranty
What does Bohemi’s Lifetime Manufacturer’s Warranty actually cover?
Our Lifetime Manufacturer’s Warranty protects against any manufacturing defects in your ring, such as structural issues with settings, prong security, or overall craftsmanship. We’ll also re-secure any stone that loosens due to a defect, and we provide complimentary annual cleaning and inspection for life.
What’s not covered: normal wear and tear (scratches, patina, oxidation), chemical damage, impact-related stone loss, theft, or alterations made by jewelers outside of Bohemi. Major stone loss isn’t covered under warranty, but we’ll provide all the documentation you need to get full protection through independent jewelry insurance.
Are Bohemi’s diamonds really conflict-free and ethically sourced?
Yes. Every Bohemi diamond is conflict-free and sourced from trusted suppliers who comply with the Kimberley Process Certification Scheme (KPCS)—and we go beyond that standard. We work only with partners who ensure fair labor practices (safe working conditions, fair wages, no child labor), and we prioritize the use of recycled metals to reduce environmental impact. We also offer lab-grown diamonds for a transparent, sustainable alternative, and feature Montana sapphires and stones cut by master lapidaries for traceability and artistry.
What if my center stone gets damaged or lost?
Our warranty does not cover the loss or damage of center stones due to impact, wear, or accident. That’s why we strongly recommend independent jewelry insurance. We provide all invoices, photos, and certifications needed so you can easily insure your piece through your homeowner’s policy or a specialized jewelry insurer like Jeweler’s Mutual.
Do you certify all diamonds and gemstones?
We provide GIA certification for natural diamonds one carat and larger, and IGI certification for lab-grown diamonds one carat and larger. For stones under one carat, we include an invoice with all essential details: carat weight, cut, color, clarity, origin (if known), and replacement value.
For non-traditional stones like salt-and-pepper diamonds or sapphires, certification is not always standard, but we can arrange grading upon request (with additional cost and timeline).
How does Bohemi ensure quality before shipping my engagement ring?
Every ring is carefully inspected, cleaned, polished and photographed before leaving our studio. We check prong security, stone settings, and finish quality to ensure your piece meets Bohemi’s high craftsmanship standards. Only after passing this inspection does your engagement ring ship, along with supporting documentation and professional photographs.
Do you repair jewelry?
We’re only able to repair jewelry made in our studio, as our time and tools are dedicated to the techniques and materials we use in-house. If you have a Bohemi piece that needs attention, please visit our Wear & Repair page and submit a request through the form—we’ll review your submission and get back to you with next steps.
Can I bring in my heirloom stone for a custom design?
Absolutely. We love breathing new life into heirloom stones by incorporating them into new, meaningful designs. Our team will evaluate your heirloom gem to ensure it’s suitable for resetting, and then work with you to design a piece that honors both its history and your story.